Refund & Return Policy

PARADI$E & Co.

Last Updated: October 14, 2026

At PARADI$E & Co., we are committed to providing quality apparel and an exceptional shopping experience. Every garment is designed with attention to detail, individuality, and personal expression.

We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns & Eligibility

We accept returns of eligible merchandise within 15 days of delivery.

To qualify for a return, the following conditions must be met:

Merchandise must be unworn, unwashed, and in its original condition.
Original tags and labels must remain attached.
Items must be free from stains, odors, damage, or alterations.
Proof of purchase or an order confirmation must be provided.

Returns must be requested within 15 calendar days of the confirmed delivery date.

To initiate a return, please email contact@paradiseand.co with your order number and reason for the return.

All returns require prior authorization. Please do not ship merchandise without receiving return instructions.

2. Made-to-Order Merchandise

Many PARADI$E & Co. products are manufactured specifically for each order.

Standard-size made-to-order garments are eligible for returns or exchanges under the conditions outlined in this policy.

Personalized or custom-modified merchandise, including items produced with customer-requested alterations, is considered final sale unless defective, damaged, or incorrect.

3. Refund Processing

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days of approval.

Please note:

Financial institutions may require additional time to process refunds.
Original expedited shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise.
We do not charge restocking fees for eligible returns.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

4. Exchanges

We accept exchanges for eligible merchandise within 15 days of delivery.

Exchanges are subject to product availability.

If your requested size or color is unavailable, you may choose an eligible alternative or request a refund in accordance with this policy.

Because many garments are made to order, exchanged items may require additional production and processing time.

Customers are responsible for return shipping costs associated with voluntary exchanges. PARADI$E & Co. covers shipping costs when an exchange is required due to our error.

5. Damaged, Defective, or Incorrect Merchandise

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at contact@paradiseand.co.

Please include:

Your order number
A description of the issue
Clear photographs of the merchandise, if available

Once the issue has been verified, we will arrange an appropriate replacement, exchange, or refund at no additional cost to you.

PARADI$E & Co. will cover reasonable return shipping expenses for verified defective or incorrect merchandise when a return is required.

6. Return Shipping

PARADI$E & Co. offers complimentary standard shipping on all U.S. orders.

For voluntary returns or exchanges, customers are responsible for return shipping expenses.

We recommend using a trackable shipping service and retaining proof of shipment.

PARADI$E & Co. is not responsible for returned merchandise lost in transit before it reaches our designated return facility, except where applicable law requires otherwise.

Return Mailing Address

PARADI$E & Co.

300 E. Godfrey Avenue

Philadelphia, PA

United States

Important: Customers must contact us at contact@paradiseand.co before shipping any returns to receive authorization and complete return instructions.

7. Nonreturnable Merchandise

The following items are not eligible for voluntary returns or exchanges:

Personalized or custom-modified garments
Gift cards
Items clearly marked Final Sale at the time of purchase
Merchandise that has been worn, washed, altered, or damaged after delivery
Items returned without meeting the eligibility requirements outlined above

These exclusions do not limit any rights customers may have concerning defective, incorrect, or misrepresented merchandise under applicable law.

8. Order Cancellations

Because many PARADI$E & Co. garments are made to order, customers are encouraged to submit cancellation requests within 24 hours of placing an order.

Cancellation requests should be sent to contact@paradiseand.co with the order number.

We will make reasonable efforts to accommodate cancellation requests before production begins.

Once production has started, cancellation may no longer be possible. Eligible standard merchandise may still be returned after delivery under this policy.

9. International Returns

International customers may request returns of eligible merchandise within 15 days of delivery.

Customers are responsible for international return shipping charges and applicable customs fees unless the return results from an error by PARADI$E & Co. or applicable law requires otherwise.

Original customs duties, import taxes, and international shipping charges are generally nonrefundable by PARADI$E & Co.

Customers may be eligible to request reimbursement of certain import charges directly from their local customs authority.

10. Late or Missing Refunds

If you have not received an approved refund:

Review your bank account or original payment method.
Contact your credit card company or payment provider, as posting times may vary.
Contact your financial institution if necessary.
If the refund is still missing, email contact@paradiseand.co for assistance.