Refund policy

Return & Refund Policy

PARADISE & Co.

Last Updated: October 15, 2026

At PARADISE & Co., we take pride in the quality, craftsmanship, and individuality of our products. We want you to feel confident in every purchase.

If you are not completely satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

We accept eligible returns requested within 15 calendar days of the delivery date.

To qualify for a return:

Items must be unworn, unwashed, and unused.
Items must be in their original condition, with all original tags attached.
Items must be free of stains, odors, alterations, and damage caused after delivery.
Proof of purchase or an order number is required.

Items that do not meet these conditions may be refused.

2. Made-to-Order Products

Many PARADISE & Co. garments are produced specifically after an order is placed.

Standard made-to-order products are eligible for return under the conditions outlined in this policy.

However, personalized or custom-modified items made to a customer's individual specifications are final sale, unless they arrive defective, damaged, or incorrect.

3. How to Request a Return

To initiate a return, email:

contact@paradiseand.co

Please include:

Your full name
Your order number
The item or items you wish to return
The reason for your return

Our team will review your request and provide return instructions.

Please do not ship items back without first contacting us and receiving return authorization.

4. Return Shipping Address

Once your return is authorized, send the item to:

PARADISE & Co. — Returns Department

300 E. Godfrey Avenue

Philadelphia, PA 19120

United States

Customers are responsible for return shipping costs for voluntary returns, including returns due to sizing preferences or a change of mind.

We recommend using a trackable shipping service. PARADISE & Co. is not responsible for packages lost during return transit.

If your return is due to an incorrect, damaged, or defective item, we will provide instructions and cover reasonable return shipping costs when a return is required.

5. Refunds

Once your returned item is received, we will inspect it to verify that it meets our return requirements.

If approved:

Your refund will be issued to your original payment method.
We will initiate the refund within 10 business days of approving your return.
No restocking fee will be charged.
Original shipping charges, if any, are nonrefundable, except where required by law or where the return results from our error.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, color, or style, please contact us to arrange a return of the eligible item and place a new order.

All replacement orders are subject to current product availability and production timelines.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at:

contact@paradiseand.co

Include your order number, a description of the issue, and photographs where possible.

We will review the issue and work toward an appropriate resolution, which may include a replacement or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

8. Nonreturnable Items

The following items are generally not eligible for return:

Gift cards
Personalized or individually customized products, except where defective, damaged, or incorrect
Items marked as final sale at the time of purchase, subject to applicable law
Items that have been worn, washed, altered, or damaged after delivery

If you are unsure whether an item qualifies for return, please contact us before purchasing.