Shipping policy

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing time might extend to up to 7 days in high volume seasons including but not limited to holidays, new releases and sales event, in such case you will be notify via mail fro any additional delays. You will receive another notification when your order has shipped.

Overnight Shipping Rates and Estimates

All order shipped with overnight shipping will be shipped the same day of placed before 1pm Pacific time, every orders placed after 1pm Pacific will be shipped following business days. Overnight shipping is handled by Usps and in rare events might take 2 businesses days. In the event you order doesn’t arrive in 1 business days, we will open a claim with USPS and try to accommodate you to the best of our abilities.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer free shipping to all continental US orders.

Shipping option	Estimated delivery time	Price
Free shipping	3 to 5 business days	$O
US Overnight shipping	1 to 2 business days	$50

Local delivery

Free local delivery is available for orders over $300 within Los Angeles county. For orders under $300, we charge $20 for local delivery.

Deliveries are made from 9am-8pm on Monday through Friday. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

International Shipping

We offer international shipping to the all countries serviced bill UPS.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
North and southern America flat rate shipping for single item	3 to 7 business days	$20
Europe & Australia flat rate for single item	10 to 17 business days	$20
Africa & Asia flat rate	15 to 21 business days	$30

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at contact@paradiseand.co with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at contact@paradiseand.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at contact@paradiseand.co.