Shipping policy

Shipping Policy

PARADISE & Co.

Last Updated: October 15, 2026

At PARADISE & Co., every order is handled with care and attention to detail. Many of our garments are made to order, allowing us to maintain our commitment to quality, craftsmanship, and thoughtful production.

Please review our shipping information below before placing your order.

1. Complimentary U.S. Shipping

We are pleased to offer complimentary standard shipping on all orders within the United States.

There is no minimum purchase requirement.

Shipping costs for international orders, when available, are calculated and displayed at checkout.

2. Order Processing & Production

Many PARADISE & Co. products are made to order rather than held in ready-to-ship inventory.

Made-to-order garments typically require 7–10 business days for production and processing before shipment.

Business days are Monday through Friday, excluding U.S. federal holidays.

Please note:

The production period begins after your order is confirmed and payment is successfully processed.
Production times may vary during holidays, promotional events, or periods of high demand.
Orders containing multiple items may ship together once all items are ready.
If an unexpected delay affects your order, we will make reasonable efforts to notify you.

Production time is separate from shipping transit time.

3. Domestic Shipping & Delivery

Once your order has completed production and has been dispatched, it will be shipped using an available standard shipping service.

Estimated U.S. transit time is 3–7 business days after shipment.

This means most made-to-order orders are expected to arrive approximately 10–17 business days after order confirmation, depending on production, destination, and carrier conditions.

These timelines are estimates, not guaranteed delivery dates.

4. International Shipping

International shipping may be available to selected countries.

Where offered:

Available shipping methods and charges will be displayed at checkout.
Delivery times vary depending on the destination, customs processing, and carrier.
Customers are responsible for applicable import duties, taxes, and customs fees unless otherwise stated at checkout.
Customs delays are outside our direct control.

If international shipping is unavailable for your location, please contact us at contact@paradiseand.co.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information, when provided by the carrier.

Please allow up to 48 hours for tracking updates to appear after shipment.

You can use the tracking information to follow your package's progress.

6. Shipping Delays

While we work to meet our estimated production and delivery timelines, delays may occasionally occur due to:

Carrier disruptions
Severe weather
Holidays and high shipping volumes
Customs inspections
Unexpected production or supply delays

If your order is significantly delayed, please contact us so we can investigate and provide an update.

Any applicable legal rights regarding delayed or undelivered orders remain unaffected.

7. Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information at checkout.

Please review your shipping address carefully before submitting your order.

If you notice an error, contact contact@paradiseand.co as soon as possible.

We will attempt to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or been dispatched.

Additional shipping charges resulting from an incorrect address may apply, where permitted by law.

8. Lost, Missing, or Damaged Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact us.

We recommend checking around your delivery location and confirming the shipping address.

For packages that appear lost in transit, we will work with the shipping carrier to investigate and determine an appropriate resolution.

If your order arrives damaged, please email contact@paradiseand.co with your order number and photographs of the damaged item and packaging, where possible.

We will review the issue and assist with an appropriate resolution.